Scott_David
Lloyds hangs up on Indian calls Lloyds will start giving out the phone numbers of its branches Lloyds TSB, the UK's fifth biggest bank, has said it is closing its call centre in Mumbai - but that back office work will still be outsourced to India. Customer phone calls will now be answered in its 10 UK call centres and the numbers of branches made available. Lloyds TSB said that calls had previously only been directed to Mumbai when its UK operators were busy. It added an automated call-handling system had cut the number of callers who needed to speak to an operator. This meant there
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